1.Rate shopper report enhancement

Purpose: To provide advanced competitive analysis and pricing insights through the Rate Shopper tool.

Details:

We have introduced a new Rate Shopper Report within our Rate Shopper module. This enhancement allows you to monitor competitor pricing and trends effectively, ensuring that your pricing strategy remains competitive and aligned with market dynamics.

2.Launch of new folio V1

Purpose: The new Folio V1 streamlines operations and improves accessibility to boost efficiency and usability.

Details:

The new Folio V1 is designed to enhance usability. This version focuses on smoothing operations by ensuring that the most commonly used items are readily accessible, thus making daily tasks more efficient and user-friendly.To activate, please contact your Customer Success Manager (CSM).

3.Rates & Inventory calendar enhancements

Purpose: To improve the user experience by making bulk operations more accessible and intuitive.

Details:

Bulk operations have been moved from the three-dot menu to directly next to the rate plan, simplifying the process of making mass adjustments.

4.Improved enquiry booking flow

Purpose: To streamline the transition from holding to booking confirmation and room assignment.

Details:

Our enhanced booking flow now allows for instant confirmation when moving a reservation from hold status and assigning a room, improving efficiency and guest satisfaction

5.Spanish language translation

Purpose: To expand accessibility and usability for Spanish-speaking users.

Details:

Complete translation of our platform into Spanish is now available, enhancing the user experience for a broader audience. To activate, please contact your Customer Success Manager (CSM).

6.Rate plan deletion from UI

Purpose: To provide greater control over rate plan management directly through the user interface.

Details:

Rate plans can now be easily deleted from the UI, offering more straightforward management of your pricing strategies.

7.Increased frequency of days in schedule reports

Purpose: To enhance your planning capabilities by allowing advanced scheduling of operational reports.

Details:

Daily reports can now be scheduled for any period up to 60 days, giving you a comprehensive and anticipatory tool to manage your data needs efficiently.

8.Group tax on Hotel add-ons

Purpose: To enhance the accuracy of tax calculations for additional services provided by hotels.

Details:

With the new Group Tax feature, you can assign specific tax rates to various hotel add-ons like room upgrades, spa services, and event bookings. This allows for automated, precise tax calculations during guest check-in or service booking, simplifying the financial processes for your hotel management.

9.POS: Group tax functionality

Purpose: Enhance tax accuracy for products sold via your Point of Sale (POS) system

Details:

The option to apply a Group Tax to new menu items has been added to the POS, ensuring compliance with tax regulations directly at the point of sale.

10.Improved POS reports

Purpose: To provide more detailed tracking and reporting capabilities within the POS system, facilitating better oversight and compliance for Indian properties.

Details:

• In the Order Wise Sales Summary Report, we have added two new columns: Booking ID and Room Number. If these details are not applicable, the corresponding row will remain blank, ensuring clarity and relevance in your reports.
• In the Item Wise Category Summary Report, we have introduced additional columns for Invoice Number, Booking ID, and Order Status. The Invoice Number will repeat across rows as it pertains to item-level tracking, enabling more precise financial and operational assessments.

11.UTGST logic implementation

Purpose: To ensure tax compliance for properties in India's union territories.

Details:

This newly developed booking engine, crafted to meet the unique requirements of properties in India, has been successfully launched as an essential upgrade.

12.Customer name added Transfer Report

Purpose: To provide more detailed financial documentation through transfer reports.

Details:

Customer names are now included in transfer reports, enhancing the clarity and usefulness of financial records.

Cheers,

Product Team @ Stayflexi

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What's new in the Stayflexi Mobile App

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Date picker in dashboard

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A new date picker has been added to the dashboard, allowing you to easily navigate to different dates and access relevant data.

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Enhanced booking tracking

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Easily track and manage reservations with the OTA Booking ID now displayed below the booking ID in the folio.

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Intuitive Navigation

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We've renamed the 'Rates and Inventory' buttons on the inventory calendar page, making it easier to navigate and manage your inventory.

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Adjusting rateplans on folio

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Enhanced control is now at your fingertips for altered reservations, with the option to edit rate plans easily accessible in the 'Modify Booking' area of the folio.

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Upload guest IDs during reservation

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While making a booking, you can capture and upload guest IDs, with the added flexibility to delete and re-upload if necessary.

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Adding guest IDs in folio

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In the folio, you now have the option to add, delete, and re-upload guest IDs, ensuring that all guest information is up-to-date and secure.

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Collect payments at booking creation

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You now have the capability to collect payments seamlessly during the booking process, ensuring a smoother and more efficient transaction.

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Discover Stayflexi's latest enhancements We encourage iOS users to reinstall the app to enjoy these upgrades fully. Our updates are tailored to meet the ever-changing demands of the hospitality sector.

If you have any feedback or ideas to share, please don't hesitate to reach out to us at teamproduct@stayflexi.com.

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1.Enhanced payment automation configuration

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Purpose: To provide property owners with more control over their booking revenue, allowing for customized payment strategies that align with their business model and guest preferences.

Details:

Property owners can now set a specific percentage of the total booking amount they wish to charge customers, ranging from 20% to 100%. This flexibility enables a more tailored approach to managing finances and responding to market conditions or specific business needs.

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2.GHA lowest-price feature

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Purpose: To boost a property's online presence and direct bookings by offering competitive pricing.

Details:

This feature automatically tracks OTA prices, aligns them with GHA rates, and offers the lowest price on direct bookings. It aims to increase direct bookings by up to 30%, enhancing revenue and brand visibility.

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3.Improved group booking management

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Purpose: To streamline the management of group bookings and ensure clarity in financial records and room management.

Details:

Cancelled rooms in group bookings will no longer be displayed in the room folio, reducing clutter and confusion. These rooms will instead be visible in the folio logs, maintaining record accuracy while simplifying the main folio view.

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4.Revamped housekeeping UI and access control

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Purpose: To enhance the efficiency and usability of the housekeeping module, ensuring that it is both user-friendly and secure.

Details:

The new user interface allows for easy filtering of rooms based on their status (clean, dirty, checkout) with a single click. Improved access control means that only authorized personnel are reflected in the system, enhancing security and operational efficiency.

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5.User-friendly group booking modal update

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Purpose: To simplify the pricing process in group bookings, making it more efficient and less time-consuming.

Details:

The new group booking modal allows users to apply a single price to all rooms in a group booking with the click of a button. This eliminates the need for manually setting prices for each room, greatly reducing the time and effort required for group booking management.

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6.Unified inbox access for sub-users

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Purpose: To enhance internal communication and task distribution within a property's team.

Details:

Property admins can now grant access to the Unified Inbox to subusers. This feature promotes efficient collaboration and task sharing, ensuring that all relevant team members have the necessary information and communication tools at their disposal.

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1.Unveiling the new mobile app for POS operations

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Purpose: Leading our latest innovations, this mobile app revolutionizes how restaurant owners manage their outlets, offering unprecedented control and efficiency.

Details:

Available on both Android and iOS platforms, this app symbolizes our commitment to continuous advancement, making restaurant management more dynamic and accessible than ever.

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2.Time slot dynamic pricing

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Purpose: This strategic feature redefines room pricing, introducing a stable and controlled mechanism that eliminates the unpredictability of real-time fluctuations.

Details:

Offering a sophisticated approach to revenue management, room prices now adapt within predefined time slots, balancing predictability for guests with revenue optimization for hoteliers.

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3.Revolutionary POS update for restaurants

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Purpose: A transformative update in table management, it brings agility and enhanced service quality to restaurant operations.

Details:

Our latest POS update introduces a dynamic feature for restaurant owners. Manage your tables with the ability to release them instantly in case of any issues, streamlining your operations and enhancing your POS experience.

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4.Simplified payment adjustments

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Purpose: This key enhancement empowers hotel admins to effortlessly correct financial discrepancies, ensuring accuracy and flexibility in payment management.

Details:

By enabling modifications in room folio payments from advance folios, this feature not only simplifies adjustments but also enhances staff efficiency in financial handling.

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5.Enhanced mobile view and user-friendly booking interface

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Purpose: This dual enhancement aims to streamline the guest booking experience by mirroring the ease and familiarity of OTAs, while also focusing on showing all costs upfront to eliminate manual calculations.

Details:

The upgraded mobile view displays real-time room availability on mobile devices, tailored to specific dates and occupancy, significantly improving the reservation process. Simultaneously, the user-friendly booking interface ensures a transparent and efficient booking process, greatly benefiting both hotel staff and guests with its clarity and ease of use.

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6.Effortless migration to Stayflexi

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Purpose: Simplifying the onboarding process, this feature is specially designed to facilitate a smooth transition to Stayflexi for properties.

Details:

The intuitive migration template eases the data transfer process for properties, whether they are transitioning from other systems or starting anew with Stayflexi.

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1.Introducing Our Front Desk Kiosk: Transform Check-Ins & Guest Bookings

Purpose:Introducing our new Front Desk Kiosk feature, designed to seamlessly automate bookings and check-ins while offering guests unparalleled flexibility and convenience.

Details:

• Effortless Implementation for Hoteliers
  Deploying this feature is straightforward. Simply generate your QR code via our magic link and kiosk configuration page.
• Instant Booking Creation for Guests
  Our Front Desk Kiosk enables guests to create bookings instantly using a QR code. This is perfect for spontaneous travelers, adding a unique advantage over traditional booking methods.
• Empowering Self-Check-In
  Post-booking, guests are directed through a quick self-check-in process, reducing waiting times and enhancing their stay.

2.Exciting Payment Automation Enhancements

Purpose: Stayflexi's proactive messaging and flexible payment links for Booking.com reservations

Details:

Stayflexi's Proactive Messaging
Our new proactive communication via WhatsApp and emails comes into play when a card payment fails for a Booking.com reservation.

• 100% Payment Gateway Link: A full payment link is sent to the guest to facilitate easy payment.
• Automatic 20% Payment Link: If the payment isn't made within 8 hours, a 20% payment link is triggered to keep the booking secure.

Important Note: Charges are applied based on Booking.com’s cancellation policy, ensuring transparency and fairness.

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3.Major POS System Upgrade

Purpose: Our revamped POS system promises a smoother, faster order-taking experience for restaurants

Details:

We’re also delighted to announce a significant upgrade to our POS system. The enhanced performance and speed will make your restaurant order-taking process smoother than ever.

We understand the growing needs for flexibility and efficiency in today's hospitality landscape. Our goal is to make your operations as streamlined as possible, and we believe these new features are a big step in that direction.

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1.Payment Automation - Enhanced Customer Communication

Purpose: Ensure timely payment reminders and notifications for hoteliers.

Details:

• Real-time Payment Notifications: Our system now supports the sending of immediate payment notifications through both WhatsApp and email, ensuring you're always in the loop.
• Benefit for Failed Transactions: Particularly beneficial if a guest's card transaction doesn't process on platforms like Booking.com or Expedia.
• Virtual Card Charges Update: We've synced virtual card charges with check-in dates. This alignment aims to cut down the instances of no-show bookings, saving you time and potential revenue loss.

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2.Enhanced Access Control Features

Purpose: Provide administrators with more control, organization, and security over user access.

Details:

• Organized Feature Buttons: Administrators can now grant feature access more intuitively, thanks to our newly implemented alphabetical organization by product and feature.

• Quick User Access Removal: Prioritize your organization's data security. Now, you can quickly remove access for team members who are no longer affiliated with your hotel.

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3.Refined Booking Engine Interface

Purpose: Improved booking experience

Details:

• Readability Improvements: We've updated the font size and clarity of text to offer a better visual experience.
• Optimized Coupon Code Field: With an emphasis on accessibility, the coupon code field is now more user-friendly and easier to spot.

4.Mobile App Upgrades

Purpose: Offer more flexibility and functionality for hoteliers on-the-go.

Details:

• Support for Addons: Manage and oversee Addons directly from the mobile app.
• Tax Exemption Feature: Now, you have the convenience of applying tax exemptions, all from your mobile device.

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1.Payment Automation - Enhanced Customer Communication

Purpose: To improve communication with customers regarding payment issues and provide a unified payment tracking platform.

Details:

• WhatsApp notifications will now be sent to customers if their card payment fails during the OTA booking charging process.
• Introducing the Payment Dashboard, a unified platform that lets you track all payments received within a selected date range. It offers a comprehensive overview of payments collected manually and automatically through the payment gateway, complete with a breakdown of associated booking IDs.

2.Improved Reservation Calendar

Purpose: To enhance the user interface and accessibility of booking and customer information.

Details: We've made design changes to the booking and customer information page on the reservation calendar to enhance the user interface. Previously hidden options under the three dots menu will now be displayed by default on the same page. Additionally, specific information will be moved under a 'more' section for improved clarity.

3.Streamlined Housekeeping

Purpose: To help housekeeping staff quickly identify room status changes when guests switch rooms or split reservations.

Details: Now, when a guest's check-in booking is relocated to a different room or when reservations are split, you have the option to specify whether the original room should be marked as 'dirty' or 'clean' in the reservation calendar. This feature assists our housekeeping staff in quickly determining the room's status and taking appropriate actions accordingly.

4.Features vs. Restrictions

Purpose: To provide administrators with clarity when creating roles and to facilitate organized management of feature and restriction access.

Details: We've introduced 'Features' and 'Restrictions' headers within the role settings to provide clarity to administrators when creating roles. This change ensures that administrators can clearly distinguish between feature access and restriction access, facilitating the addition of future features and restrictions in a more organized manner.

5.Smarter Google Review Collection

Purpose: To refine the review collection process on Google and automate email triggers based on checkout times.

Details: Our review collection process on Google has been revised. With this update, if the 'Review Collection' feature is enabled in the property configuration under property settings, emails will be automatically triggered based on the checkout time for confirmed bookings, as well as for check-in and checkout bookings.

6.Group-Level User Management

Purpose: To simplify user and access control across multiple properties by creating Sub Users at the Group level.

Details: We're thrilled to announce a game-changing update in access control! You can now create Sub Users at the Group level for multiple properties, simplifying user and access control across all properties. Say goodbye to the time-consuming process of managing roles and users individually for each property.

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-Team Stayflexi

Finances Management

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1.Payment Flow Automation

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Purpose: To simplify and expedite the payment process for the guest.

Details:

A. Immediate Charge on Credit Cards
Experience the efficiency of Booking.com’s and other channels advanced payment processing, which now enables faster charges on credit cards. Access your funds swiftly and improve your cash flow.

B. Automated Notification Triggering
Stay in the loop! Our system ensures that you're promptly notified from the instant a booking is made until the payment is fully processed. Keep abreast of every development.

C. Flagging Invalid Cards Seamlessly
Eliminate manual verification! Our integrated system automatically signals any invalid cards to Booking.com, ensuring your revenue is protected and streamlining the authentication process.

D. On-Hold Reservations for Unprocessed Payments
Rather than canceling, we prioritize your revenue! If a payment isn’t processed successfully, we'll place the reservation on-hold, freeing up the inventory for OTA's. This way, you maximize booking opportunities while ensuring secure payments

To activate the service, please reach out to your Customer Success Manager.

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2.Night Audit

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Purpose: It's crucial for hotels to reconcile their daily activities and financial transactions.

Details: This feature automatically reviews and compiles a report of the day's transactions, room bookings, cancellations, and other operational aspects to ensure accuracy and readiness for the next business day.

To activate the service, please reach out to your Customer Success Manager.

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Data Analytics and Insights

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1.Enhanced Dashboard Statistics

Purpose: A central dashboard with analytical insights aids decision-making.

Details:

Property Statistics: For granular data, individual property statistics give detailed metrics about a single property's performance, helping pinpoint areas of improvement or strengths.

Group Statistics: This offers a macro view of group properties. For businesses that manage multiple properties under a single group, this allows a comparative and combined study of performance metrics.

To activate the service, please reach out to your Customer Success Manager.

User Management and Access Control

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1.Mobile App Access Control for Subusers

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Purpose: Modern businesses often require multi-tiered user access to manage different aspects of the operation. This update brings this hierarchical structure to our mobile application.

Details: With this feature, main users (or admin users) can now delegate certain responsibilities and functionalities to subusers through our mobile application. The main users can control which features or sections these subusers can access. This ensures data protection while also distributing tasks more effectively.

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2.Customer ID Pop-up Alert

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Purpose: Ensuring compliance and data completeness.

Details: Upon check-in, if a customer's ID isn't present in the PMS system, an immediate alert prompts staff to request and upload the ID. This ensures no customer checks in without providing the necessary identification.

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Reservation and Room Management

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1.Reservation Auto-Assign Mode Logs

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Purpose: For transparency and troubleshooting.

Details: Every time the auto-assign toggle is switched on or off, a log is generated, creating a transparent history of system activities. This offers a valuable reference for hotel admins and sub-admins, allowing them to evaluate and implement any needed changes.

2.Enhanced Unassigned Reservation Filters

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Purpose: Efficient handling of large booking volumes.

Details: For properties with a vast number of rooms or units, sifting through unassigned reservations can be a challenge. The improved filter lets property managers swiftly locate specific bookings amidst a sea of unassigned ones, ensuring timely allocations.

3.Early Checkout Alert

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Purpose: Efficiently manage room availability and housekeeping.

Details: If a guest decides to check out before their scheduled departure, a real-time alert informs the relevant departments. This allows quicker room turnaround and better inventory management.

To activate the service, please reach out to your Customer Success Manager.

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Cheers,

Product Team @ Stayflexi

Room Management

1.Access Control for Room Block/Unblock

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Hotel admins now have access control for blocking and unblocking rooms. You can manage user permissions, deciding who can or cannot block and unblock rooms. This feature allows you to maintain the perfect balance of access control, ensuring maximum operational efficiency.

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Point of Sale (POS) Enhancements:

1.Split Bill Functionality in POS

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The Point of Sale (POS) system now offers the Split Bill functionality. When guests request to split their bill among multiple payment methods or share the expenses, your staff can easily accommodate these preferences. Bills can be divided by portions, percentages, or individual items. By providing this flexibility, you enhance the guest experience and make the payment process seamless.

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2.Staff Name Visibility in Sales Summary Report

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The Sales Summary Report now displays the names of staff members who processed each order, meaning that the details of each transaction will include the identities of the specific staff who handled them. This addition enhances transparency about the participation of individual team members in the sales workflow. This knowledge allows for insights into which staff member managed each transaction.

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3.Out-of-stock Item Alerts in POS

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This feature ensures that you are promptly notified when an item is running out of stock in your POS system. By receiving pop-up alerts, you can stay on top of inventory levels and take timely action to restock items. This proactive approach helps you avoid inventory shortages, maintain smooth operations, and ensure guest satisfaction.

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4.Search Option for Table/Room Number

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The newly added search option in the POS "Place Order" section simplifies the process of finding specific tables or room numbers. Particularly beneficial for larger establishments with numerous tables or rooms, this feature streamlines the ordering process and saves time for your staff.

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Booking and Reservation Updates

1.Booking Status Logic Update

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We've updated the logic in our system to improve the management of bookings. With this change, as soon as a guest checks in, their booking will automatically transition from the "Arrival" category to the "In-House" category on the dashboard. This new arrangement provides clear visibility for the front desk staff, enabling them to efficiently monitor the count of guests who are still expected to arrive and those who have already checked in. Consequently, this enhancement optimizes the overall bookings management process and heightens the front desk's understanding of each guest's status.

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2.New Booking Logic Update

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Miscellaneous Updates

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• Door Lock Code- Common area lock code visibility on Magic link for clients using door lock systems
• Hotel Add-Ons (Tax)- When configuring Hotel Add-Ons, a new feature allows you to choose the option of 'None' in the Tax section, enabling you to exclude taxes for specific add-ons if you prefer not to apply them.

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-Team Stayflexi

Enhanced Group Access Control

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Efficient teamwork and streamlined property management are essential for success. Our latest update simplifies the creation and management of group users within the Dashboard's Group Access Control feature. Assign role-based access to sub-users, allowing different team members to access specific areas of your property management. This enhancement promotes collaboration, improves efficiency, and ensures smooth operations.

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Fine-tune permissions at a granular level, securing sensitive information while enabling efficient collaboration. The intuitive management interface makes it easy to assign and adjust access control settings. Elevate your team's success with our enhanced Group Access Control, fostering collaboration, efficiency, and streamlined operations.

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Request to Book Option

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We are thrilled to announce the arrival of our highly anticipated "Request to Book" option, designed to revolutionize the way you handle last-minute bookings. This new feature empowers your customers by providing them with the ability to make on-request bookings, ensuring a seamless and flexible experience.

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Here's how it works:

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• Customer submits a booking request: When a customer wishes to make a booking, they can now submit a request through our platform. This allows them to book even at the eleventh hour, providing them with the ultimate convenience.
  
• Email notification for approval: As the hotelier, you will receive an email notification as soon as a booking request is submitted. This puts you in full control, giving you the authority to approve or reject the reservation.

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• Streamlined approval process: Once you've reviewed the booking request and decided to approve it, our system will send the customer a secure payment link. This ensures a secure and hassle-free transaction, guaranteeing peace of mind for both you and your guests.

By activating this feature, you can elevate the overall booking experience for your guests while maintaining control over your property's availability. To get started, simply navigate to Property Configuration > Booking Engine > Manually Approve with Time Before Check-in and enable the feature.

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Room-Level Payment for Group Bookings

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We understand the unique challenges of managing group bookings and the need for flexible payment options. With our latest update, you can now add and charge cards on a room-level basis. This means you can easily assign and manage payments for individual rooms within a group booking.

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To make use of this convenient feature, simply follow these straightforward steps:

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• Go to Group Reservation Folios in your account dashboard.
• Click on Folio Action and select Group Booking Master Data.
• Choose the room folio you wish to manage and navigate to "Settle Due."
• Add the card details for that specific room.

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IGST Implementation for Indian Properties

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In order to streamline tax calculations for bookings across different states in India, we have implemented a feature known as Integrated Goods and Services Tax (IGST) for properties. Whenever a customer from another state makes a booking, the system will automatically compute the applicable IGST rates. To enable this feature, kindly send an email to our support team. This enhancement significantly reduces the time and effort involved in tax calculations while ensuring compliance with government regulations

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Enhanced In-House Report

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We believe in empowering you with comprehensive data for effective decision-making. That's why we have enriched our in-house report with additional insights. The report now includes the number of pax (occupancy count) and rate plan details, giving you a deeper understanding of your property's performance. With these enhanced reporting features, you can make data-driven decisions, identify guest preferences, and tailor your offerings to deliver exceptional guest experiences

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POS Update: Introducing Manual Order Modification!

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We are thrilled to announce an update to our POS system. You can now manually modify orders, eliminating the need for the "+" button during order placement. This feature provides greater control, allowing effortless adjustments, corrections, or additions. Edit quantities, modify item selections, and more with our enhanced POS system, streamlining your workflow, saving time, and ensuring up-to-date orders. We value your feedback and are committed to improving your experience

Effortless Self-Onboarding in Stayflexi via Airbnb

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Effortlessly onboard your property on Stayflexi using Airbnb with just one click. Save time and eliminate the repetitive tasks of adding images, content, property description, and room categories. Experience a seamless onboarding process by reaching out to your account manager or contacting support@stayflexi.com.

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Report-Access Control

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Introducing user and access control for all reports, enabling hotel admins to assign specific report access to users. This feature ensures data privacy by allowing property owners to restrict access and maintain confidentiality. It empowers admins to manage user permissions effectively, enhancing overall security

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We have introduced a tax breakdown report in the Flash Manager report, providing a clear breakdown of all tax amounts. This feature enables easy identification of exempted taxes and their respective amounts, facilitating effective monthly, daily, and yearly tracking of exempted tax amounts.

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Booking Engine

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We are excited to introduce the new partial payment feature on our booking engine. This feature benefits both guests and hotels, allowing hotels to incentivise guests by offering the option of making partial payments. Guests will appreciate the convenience of paying a reduced amount during the booking process, enhancing their overall booking experience.To activate this visit booking engine configuration page.

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We have included a Special Request option in the Booking Engine, allowing guests to easily communicate any specific requirements to the property. This feature enables hotels to view special requests on the folio, confirmed booking vouchers, and master reports, ensuring convenience for both guests and properties.

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Shops

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We now offer the option to edit the payment mode in the shop, providing flexibility if a staff member mistakenly settles a payment using the wrong mode. All changes made to the payment mode are logged for record-keeping purposes, ensuring transparency and accountability in the payment process.

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Property Configuration

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We are pleased to announce the successful integration of WhatsApp into our system, enabling the implementation of WhatsApp notifications for hotels and guests. Hotel administrators can manage WhatsApp notifications by accessing the notification settings in the property configuration. Please note that this feature incurs additional charges. To activate this feature for your property, please contact your account manager or reach out to support@stayflexi.com.

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User and access control have been enhanced to include access control for various folio features. These features include check-in, check-out, rollback, cancel booking, edit reservation, modify check-in/out, split room, edit rate plan, coupon code/offer/discount, add hotel addon, add new room to group booking, lock/unlock booking, unassign room, and tax-exempt status. This allows hotel administrators to assign specific access levels to individual users, granting them appropriate access based on their roles and responsibilities.

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Miscellaneous

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• In shop, We have recently introduced a new feature in our shop where the staff's name who punched the Kitchen Order Ticket (KOT) is displayed on the bill. This enhancement promotes transparency and accountability, making it easier for customers and staff to identify the responsible team member, ensuring accuracy and efficiency in the ordering process.
• In shop A new feature has been added where bill numbers are displayed on A4 and KOT bills for hotels to track transactions. These unique identifiers are generated and printed on the bills and are recorded in the billing system. This feature enhances transaction retrieval, streamlines billing processes, and improves record-keeping for efficient management in hotels.
• Introducing a new functionality in the folio: the ability to assign and unassign individual rooms directly for group bookings, enhancing front desk workflow.
• In group bookings with multiple rooms, we have made a significant improvement. Now, if a room within the group booking is cancelled, it will no longer appear in the folio, providing a clearer and more concise representation of the active rooms. This enhancement eliminates any potential confusion or clutter caused by displaying cancelled rooms in the folio.
• Now assign and unassign individual rooms from the folio in group bookings, providing front desk personnel with a centralised view and important information.
• With our latest update, the Reservation Calendar feature now offers improved hold booking options. The "void and release" option has been replaced with the more convenient "assign" option, making it easier for front office personnel to confirm hold bookings and assign rooms.
• we have improvised Min and Max advance booking offset feature based on hourly, This will work for the Booking engine and GHA.

Cheers,

Product Team @ Stayflexi

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Unified Inbox For Booking.com Messaging

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StayFlexi's New Messaging Feature: We are thrilled to announce that StayFlexi will now offer a messaging option for Booking.com OTA. With this new messaging system, property owners can communicate directly with Booking.com guests without the need to log in to the Booking.com extranet. We are continuously working to expand our messaging capabilities, and the next channel in line for integration is Airbnb. Stay tuned for the addition of new channels and enjoy seamless communication with your guests through StayFlexi. To enable this feature, please reach out to your account manager or email us at support@stayflexi.com.

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Overbooking Email Alerts

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We are excited to introduce our new feature, Overbooking Alert Emails, designed to proactively detect overbookings and promptly notify property owners via email. This proactive solution enables immediate action, helping you maintain your hotel's reputation, minimize guest dissatisfaction, and efficiently communicate and resolve any issues. To enable this feature, please reach out to your account manager or email us at support@stayflexi.com.

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Rate Shopper

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We are thrilled to announce the integration of a new channel, Yatra, into our rateshopper tool. This integration empowers hotels with the capability to compare rates, OTA rank, and property content from competitor properties. As we continue to expand our network, we are already connected with Agoda, Booking.com, and Expedia, with the next channel in line being MakeMyTrip. Please note that the Yatra channel is specific to certain countries only. Stay ahead of the competition with our comprehensive rateshopper tool.

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Group Reservation Calendar

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In our last product update, we introduced a group reservation calendar specifically designed for group properties. To enhance its functionality, we have included features such as move and swap reservations along with modify check-in & Check-out dates, allowing property owners to easily manage their reservations from a single page. We will continue to make improvements to provide a comprehensive solution for efficient property management.

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Booking Engine

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Our new configuration option in the booking engine allows you to offer traditional noon-to-noon bookings on your website. Alternatively, you can enable hourly or three-slot bookings in PMS, giving you complete control over how you sell your rooms on your website and take offline bookings.

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Access Control

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Our new feature helps address the challenge of Scanty Baggage customers. Front office staff can identify and mark such bookings as scanty baggage, collect upfront payments from guest, and inform other shift personnel about these customers, minimizing potential losses. Data related to Scanty Baggage bookings can be conveniently accessed through the dashboard, room folio, and master report. To enable this feature kindly reach out to your account manager or email us on support@stayflexi.com

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We are excited to announce the addition of a new feature called "Customer Information Capture and Display" to our system. This feature provides admin users with the ability to restrict rights for subusers. Specifically, if a subuser adds guest details such as name, email, and phone number during the reservation process, they will not be able to modify the guest information at a later stage. Only the admin retains access to make changes to guest data, ensuring data integrity and accuracy

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Miscellaneous

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• Cleartrip has recently updated the API and we have successfully re-integrated our system with their channel. This update guarantees accurate synchronization of rates, inventory, and restrictions, ensuring optimal performance and seamless functionality on the Cleartrip platform.
• We are pleased to announce that we will be showing payment settlement modes that is cash, offline card, and wallet in our A4 and KOT bill prints for shops. This new feature enables hotels to conveniently track payment status, maintain accurate records, and provide transparent bifurcation to guests who make payments through multiple modes.

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Cheers,

Product Team @ Stayflexi

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Property Configuration

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We have enhanced the User and Access Control feature in our software, making it more convenient for hotel owners and admins. With the new update, you can create roles specific to each department and assign them to multiple users. By assigning roles based on responsibilities, you can easily manage access and permissions. Creating users and modifying their roles is straightforward, allowing for efficient user management. This feature simplifies access control and improves overall software usability for hotel owners. Additionally, existing users will be assigned preconfigured roles as role_1, role_2, but you can easily edit and rename these roles for better clarity. If you encounter any issues, simply log out and log in back into the system for a smooth experience

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Group Reservation Calendar

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Introducing the Group Reservation Calendar, a new feature designed specifically for homestay properties. This feature enables homestay and vacation rental property owners or admins to conveniently view and manage bookings for multiple properties on a single page. It provides a reservation grid that displays the calendar for all properties, simplifying booking management. Please note that this feature is limited to properties with small inventory. For vacation rental properties interested in accessing this feature, please contact your account manager or support team for assistance.

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Reservation Calendar

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We are excited to introduce enhancements to the Reservation Grid. Now, at the top next to the day view of the reservation calendar, you will find options to create Walk-in, enquiry, block room, and group bookings. This streamlined view provides a single, convenient location for hotels to perform these operations. It simplifies the process and improves efficiency in managing reservations.

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Revenue Management

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Introducing our new feature, “Room Type Based Occupancy Rule,” in dynamic pricing. With this, you can calculate occupancy based on specific room categories. If enabled, rules will run on specified room categories, considering room type and rate plan dependencies. Pricing will be influenced by available occupancy rather than total occupancy, including blocked or out-of-order rooms. This feature provides hoteliers with greater control over pricing strategies and maximizes revenue potential.

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Booking Engine

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We’re excited to announce a powerful new feature for our Booking Engine “Rate Check”. Now, your hotel website can offer guests the ability to compare rates with Online Travel Portals (OTAs) directly. With this addition, you can showcase competitive rates from various online channels where your property is listed. By providing this rate transparency, you increase the chances of converting website visitors into direct bookers, reducing costly OTA commissions. It’s a valuable tool that optimizes revenue while delivering a seamless booking experience for your guests. If you are  interested in enabling this feature for your property website, please contact your account manager or support team for assistance

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Group Booking

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We are excited to introduce a new feature in our group booking functionality. Now, when creating a group booking, you have the option to collect advance payment. This feature allows you to easily keep track of the advance payment received and send a confirmation email to the guest. It benefits both the guest and the hotel by ensuring a seamless booking process and enhancing transparency in payment management.

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Reports

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Our latest software update introduces an exciting addition to the Flash Manager report. Now, property owners can easily compare the performance of their property between the current year and the previous year. This feature provides valuable analytics that helps assess how the property is doing in comparison to the previous year. It provides insights into property performance and informs decision-making for optimal property management. Please note that this feature requires data from the previous year to function effectively.

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Miscellaneous

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• Introducing Bank Transfer as a new payment option in the Settle Dues feature under the room folio and reservation grid. Now, you can capture payments made via bank transfer from the folio and reservation grid, which will be reflected in the report under the cash counter report. This enhances bank tracking payments for hotel owners or the finance department.
• We are pleased to introduce an enhancement in the Rates and Inventory Calendar, as well as the Group Inventory Calendar. Now, by default, you will have access to important metrics such as occupancy, total available rooms, booked rooms, and occupancy percentage. These default parameters provide valuable insights at a glance, enabling you to make informed decisions about rates and inventory management.
• We are thrilled to introduce a new feature in the Flash Manager report. Now, the report includes a dedicated Tax Revenue column that reflects both partial and total tax-exempt revenue data. This enhancement provides valuable insights into the amount of tax exemption on a daily, monthly, and yearly basis. It enables hoteliers to easily identify and track the tax amount exempted, enhancing financial analysis and reporting capabilities.
• We have added a new feature called “Hide Customer email & Hide Phone number” under Access Control. This feature allows the admin to hide the email and phone numbers of sub-users, providing greater control over guest privacy data. It enhances the protection of sensitive guest information.
• We have introduced a new feature in the Folio Configuration that allows you to enable or disable the display of Terms & Conditions and cancellation policy on the folio and registration card. With this configuration, hotels now have the flexibility to choose whether to show or hide these important details on print. This feature enhances customization and ensures that guests have the necessary information.
• We are pleased to announce a new addition to the Folio Configuration. Now, you have the option to choose whether the Invoice date should be displayed on the folio PDF printout. This feature allows you to track when the invoice was printed and provided to the guest, based on your chosen configuration. It enhances record-keeping and provides greater transparency in invoice management.
• We're excited to introduce a new feature in our reservation calendar. By enabling the toggle or reservation calendar, you can now cluster rooms based on room category. This functionality brings all rooms of a specific category together and arranges them in sequence, especially when room numbers are numerical. It's a valuable tool for front office or reception staff when creating reservations for a particular room category, streamlining the booking process and enhancing efficiency.
  

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Cheers,

Product Team @ Stayflexi

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Property Configuration

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We have upgraded our cancellation policy for online and walk-in bookings. Hotels can set multiple policies for different channels and map it in the PMS. This will help automatic posting or voiding of booking charges on folio. This process cuts down the daily audit process time by 60%.

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AI-Powered Reputation Management

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Stayflexi software now has a Reputation Management feature, enabling hotels to manage reviews from multiple channels in a single platform. With the help of Flexigpt, users can respond to reviews, and the responses will be published on the corresponding online channel. Currently, this feature is available for Booking.com only, and we plan to expand it to other channels based on API feasibility

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Shops

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Our latest feature for restaurants is the Service Charge functionality, which allows guests to be charged for services rendered. You can customize the service charge by going to the shop's configuration outlet. The system generates a report with a new column displaying the total service charge collected against each order, giving hotels a clear understanding of the service charges. The service charge is optional, and hotels can remove it from the bill if guests don't wish to pay.

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Group Booking

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We have extended the day-level pricing feature to group bookings, enabling hotels to define varying room prices for each day, based on their agreement with the customer. With this feature, hotels have more control over the pricing and can negotiate in real time while making bookings. It empowers hoteliers to offer competitive rates and provides greater flexibility in managing group bookings.

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Quick & Group Booking

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We've introduced a new feature that enables hotels to include guest company details while making Quick & Group bookings. With this feature, hotels can now raise bills for walk-in customers to their respective companies without having to create a company account under direct billing. This functionality has also been added to the room folio, allowing guests to request a bill for their invoice to the company account.

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Rate Shopper

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We've improved our rate shopper feature to make it easier for hotels to add competitor hotels. Hoteliers can now simply copy and paste the URL of the online travel portal, such as Booking.com, Agoda, and Expedia, to add competitors. The rate shopper displays a competitor hotel's rates, rank, occupancy, and other relevant information, allowing hotels to make informed pricing decisions.

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Cheers,

Product Team @ Stayflexi

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Reservation calendar & Dashboard

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The software now allows hoteliers to define room names and colors for specific room categories in the Property configuration. These room names and colors will then be displayed in the reservation calendar for easy identification.

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The software now includes a feedback page on the dashboard, allowing hotel users to share their thoughts and opinions on the Stayflexi system and team in real time. The Stayflexi team will use this feedback to continually improve their products and better serve their customers.

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Group Properties:- Bulk Rate & Inventory Management

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The software now offers a single page display of group inventory, rates, and restrictions for multiple properties. This feature is particularly useful for hotel owners, revenue managers, or administrators who handle multiple properties, as it provides an easy-to-understand overview of data for all properties on a single page, allowing for more efficient decision-making.

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Property Configuration

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The software now has a derived pricing functionality that allows hotels to define parent and child room categories. Based on the defined relationship between these categories, the system will automatically set the price for child rooms. Hoteliers only need to update the price for parent rooms and the child room price will be automatically adjusted accordingly. If the dependency feature is activated, only the parent room type option will be available for price updates in the PMS.

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Shops

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The software now allows hotel staff to cancel or transfer a shop bill from one room or table number to another if a wrong restaurant order has been added to a guest folio by mistake and the food has not been consumed. This feature enables hotels to correct bills and provide accurate billing information to customers.

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Room Folio

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The new software feature allows hotels to create custom folios from advance invoices, making it easy to separate bills for rooms, add-ons, and shop purchases if a guest requests a separate bill.

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Rates & Inventory Calendar

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The software now includes "Total Offline Rooms" and "Total Blocked Rooms" rows to provide a clear overview of the overall room status of the property, rather than just for a specific room category. This makes it easier for hoteliers to understand the overall room availability.

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Report

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The software now includes an "Arrival Report" in the report scheduler, which allows hotel managers to view the number of guests arriving on a particular day. This feature helps managers plan ahead for meals, room assignments, and other day-to-day operations based on the number of expected arrivals.

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The software now includes a "Bulk Void" and "Bulk Cancellation" option in the folio report, allowing hotel managers to perform these operations on multiple bookings at once. This feature is particularly useful when dealing with partially cancelled bookings, as managers can filter bookings based on status and make decisions accordingly, rather than having to handle each booking individually.

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The software has been updated to include Booking Engine and Google Hotel Ads source details in the Payment report, in addition to other booking sources. The Payment report now also includes payment breakup information for transactions made through payment gateways. This new feature aims to simplify the payment reconciliation process for hotel owners by providing them with a comprehensive overview of payment statuses from these sources, enabling them to cross-verify the information more efficiently.

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­Miscellaneous

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• The software now displays the rate plan name on the folio PDF, making it easier for hotels to give a bill to customers and show which rate plan the guest has chosen.
• The software now has an "Occupied Room" filter in the reservation calendar, allowing hoteliers to easily retrieve data for all occupied rooms with just one click.

Reservation calendar & Dashboard

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A new feature has been added to the Dashboard which displays the availability stats of each room type. This feature is particularly useful for front desk personnel who can easily check the availability of a specific room type on a particular day and make room bookings accordingly. Additionally, there is an option to check for the latest updates on the Stayflexi system. Another exciting feature is the “Refer and Earn” program, which can be accessed directly from the Dashboard and offers rewards for successful referrals.

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We have introduced a new feature that allows us to assign rooms directly from the dashboard in case a booking is unassigned. This will simplify the work of our front office staff by displaying only available rooms and their status (clean or dirty) for easy assignment.

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We’ve introduced a new feature called Day Level Pricing in our PMS that enables hoteliers to set prices for each day individually. This feature is particularly useful for guests staying for longer durations as it provides them with greater clarity on the pricing for each day of their stay. This feature also allows hoteliers to manually override the system price for greater flexibility. We’re continuously enhancing this feature and plan to implement it for group bookings in the future.

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A Group Booking icon has been added to the reservation calendar, making it easy for front desk staff to identify which bookings are part of a group reservation just by looking at the reservation grid.

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We have added new search filters in the reservation calendar, such as Available rooms, Dirty Rooms, Clean and block rooms, along with room type filters. These filters will help you easily find the information you need for your hotel’s room availability.

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Reports

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Hotels can now access the Rate Plan count report under their front desk report. This report helps hotels estimate the number of meals they need to prepare for their guests, and also shows which meal plans are popular among guests.

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We have added a feature to our Booking Engine report where hotels can now see a separate breakdown of commissions earned from Booking Engine and GHA. This will allow hotels to better track and analyse their commission earnings.

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Booking Engine

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Hotels can now display a tax breakdown on their booking engine. This feature helps guests understand the various taxes they are paying when making a reservation on the hotel’s website.

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We have made some updates to the booking engine. The cancellation policy will now be displayed on the final booking page, giving guests a clear idea of the policy before they confirm their booking. In case the hotel has not added any cancellation policy, a notification will be displayed on the PMS.

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Shops

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Hotels can now upload their food menu in shops through an Excel file. They can simply fill out the Excel file and send it to the support team, who will upload it all at once. This makes the process much easier, especially if the menu contains a large number of food items.

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In shops, it is now possible to cancel or modify specific items on a KOT even after it has been printed. This feature helps restaurant managers correct any mistakes made while punching in the order. Additionally, the KOT Modification report has been added to the shop report, allowing hotels to track all modified KOTs.

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Now hotels can settle multiple shop bills added to a specific room folio in one go instead of settling them individually. This new feature will help hotels in saving time and effort while settling shop invoices from the room folio.

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Revenue Management

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The rate template feature has been upgraded with several new options, including the ability to create template prices for all channels or specific channels. Once created, templates can be implemented on all channels at once or on specific channels. Additionally, hotels can now increase or decrease already created template prices by a flat amount or percentage, providing more flexibility in managing room prices. This feature makes it easier for hoteliers to adjust room prices according to their needs.

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Stock Management

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• A Stock Management dashboard has been added to provide a comprehensive overview of the stock data. This feature is particularly useful for managers or owners who want to quickly check the stock levels for a specific outlet.

• A new beta feature for stock management specifically for housekeeping has been introduced. This feature allows hotels to manage stocks for a particular room category. Access to this feature will be provided to hotels upon request.

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Rates & Inventory Calendar

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Hotels can now update room inventory, room prices, and restrictions for multiple room categories in one go using the Bulk Operations feature under the Rates and Inventory calendar. This feature is particularly useful for revenue managers or individuals responsible for managing hotel inventory and pricing as it reduces workload and saves time.

• A new feature has been added to the rates and inventory calendar page that allows hotels to view logs of all changes made to a specific room category for a particular date. This feature provides detailed information about any changes made on online travel portals, giving hotels better insight into their inventory management.

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Direct Billing

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• We have added a feature where hotels can include direct billing company details in PDF format, making it easier for them to send the details to the respective companies.

• We have added a new feature where, in case of direct billing enquiries, an email will be automatically sent to the direct billing company. This allows the direct billing company to promptly check the booking details and make payments in real-time. This feature helps to improve coordination between the hotel and the direct billing company.

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Folio

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• A new feature has been added to the Room Folio that allows hotels to update the guest count or room price separately, or both at the same time.
• To maintain the security of our guests’ card details, only the admin will have access to view any card added from the room folio..

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Whatsapp Notifications

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• Hotels can now receive a daily summary of important data including Occupancy, Room Revenue, and Payment Collected via WhatsApp message if they choose to use this option.

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Self Channel Mapping Tool

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• We’ve made it possible for properties listed on both booking.com and Expedia to be managed as a single property under a specific room type. By mapping independent booking.com and Expedia properties to a specific room type, it becomes easier to manage them as a single property. For more information on how to do this, please reach out to our support team at support@stayflexi.com.

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Cheers,

Product Team @ Stayflexi

Reservation calendar & Dashboard

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Now, all enquiry on hold bookings will be visible in the reservation calendar, making it easy for front desk staff to view all bookings on a single page and make decisions based on room availability.

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We’ve added a new Room Clean option to the reservation calendar, located next to each room number. This makes it easy for front desk staff to see the status of each room and take immediate action to clean it directly from the calendar grid, without having to navigate to the housekeeping page. With this new feature, you can ensure that all rooms are clean and ready for guests, providing a better overall experience for your customers.

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We’ve upgraded our “Do Not Rent” feature, which now includes functionality based on mobile numbers as well. This means that if a customer has been blacklisted and their details are saved in the customer information page, including their mobile number and email ID, the Stayflexi system will identify them the next time they attempt to make a booking. Even if the customer provides a different email ID, as long as the mobile number matches, the system will flag them as blacklisted and suggest to the hotelier that they should not be rented to. This new feature ensures that you can maintain a safe and secure environment for your guests, while also streamlining your operations.

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Reports

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The Flash manager now has a new report that shows both detailed and summary views of payments received by the hotel. This report can be filtered to show payments received for a specific day, month to date, or year to date. You can even download the report as a PDF and print it out if you need a hard copy. The report will be sent to your email for easy access.

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We’ve enhanced “Shift Report,” which provides a detailed breakdown of payment information for each shift. With this feature, you can see how much payment was collected during a particular shift and the breakdown of that payment by type, such as cash, card, or UPI. This information is especially useful for managing staff and tracking payment collection. With the Shift Report, you’ll have a clear understanding of how your business is performing on a shift-by-shift basis.

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We’ve added several new reports to our Report Scheduler, including Sales Report, Inventory Report, Flash Manager, Master Report, Bar Pricing Report, and Inventory Forecast Report. Additionally, our reports can now be scheduled to be sent via email on a weekly basis. These reports provide valuable insights into your business’s sales, inventory, and overall performance, and make it easy to keep track of your operations on a regular basis. With our new and improved Report Scheduler, you’ll have the information you need to make informed decisions and drive your business forward.

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Booking Engine

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We’ve made improvements to the booking engine to make it easier for guests to understand restrictions set by hotels. If a hotel has implemented a Minimum Length of Stay (MLOS) restriction, the booking engine will now clearly display to guests how many nights they need to select to book a particular room. This way, guests won’t be confused and can easily complete their booking.

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Shops

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• When a guest adds multiple shop bills to their room folio, Stayflexi will now combine them and show a summary view with the total amount. By clicking on the summary, the front desk staff can see a detailed list of each shop bill with dates, items, and other important information. This makes it easier for staff to calculate and collect payments from the guest.

• You can now settle multiple shop bills from a guest’s room folio all at once. This feature will save time and effort for the front desk staff as they can select and settle multiple shop bills with one click, and the respective shops will receive their payments accordingly.

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Miscellaneous

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• We’ve updated the room revenue, tax report, and cash counter-report to include the room number associated with each transaction. This makes it easy for the hotel owner and manager to identify which room number was involved in each operation, providing more clarity in understanding the data. This information will help you quickly identify and resolve any issues that arise
• We’ve improved the group booking process to give you a faster and smoother experience when booking multiple rooms across different room categories. With these optimizations, you’ll be able to quickly and easily make your bookings in bulk, ensuring a hassle-free experience. So go ahead and book your group stay with confidence!
• We’ve added two new columns, TCS & TDS, to the Channel Manager report. This feature is particularly important for certain countries, as it provides an exact breakdown of the payment they will receive from online travel portal companies. With these columns, you can easily see the tax collected at source (TCS) and tax deducted at source (TDS), allowing for more accurate financial reporting and compliance with local regulations. This new feature ensures that you have all the information you need to make informed financial decisions for your business.
• We’ve added a new BAR Pricing report to the report scheduler. This report provides valuable insights into your pricing strategy and revenue management, allowing you to make informed decisions for your business. The report will now be available via email, with an Excel attachment for easy access and analysis. With this new feature, you can stay on top of your pricing strategy and ensure that you are maximizing your revenue potential.
• We’ve renamed the “Bill to CTA” feature to “Direct Billing” throughout the PMS. This change has been made to avoid confusion and ensure consistency across the system. With this update, you can easily identify and use the “Direct Billing” feature wherever it is needed in the PMS. This makes the billing process more streamlined and straightforward, ensuring a hassle-free experience for you and your customers.
• Stayflexi now supports integration with Dwarpal, a modern SaaS-based door lock system. With Dwarpal, hotel can lock and unlock doors using numerical passwords. The system is also wifi-enabled, making it possible for hoteliers to manage their door locks from a different city. This integration is the future of door locks and is now supported by Stayflexi software.

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Reservation calendar & Dashboard

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• The room category name and meal plan information now being displayed on the hotel dashboard, helps front-desk staff to quickly and easily understand the details of each booking, improving the overall efficiency and accuracy of the check-in process. The added information also enables better tracking of in-house guests and meal plan choices, helping in better overall management of the property.

• The pricing table has been integrated with discount, offer, and coupon codes, streamlining the quick booking process for users by providing all relevant pricing information in one convenient location for easy understanding and informed decision-making.

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Reports

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• Three crucial reports have been added to the Schedule reports: Sales Report, Room Revenue Report, and Inventory Forecast Report. These reports provide concrete data to support decision-making by the manager or owner, allowing for better planning of room sales and maximizing hotel revenue.

• The settlement date has been added to the payment report, giving users visibility into the transfer of payment from the payment gateway. This provides greater clarity on when payments were transferred for a specific booking.

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Booking Engine

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• The booking fee display on the booking engine offers transparency and makes it easier for customers to understand the costs associated with their booking. By breaking down the fees, users can make informed decisions and avoid confusion when making a reservation.

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Shops

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• A search filter has been added to the shop, enabling the efficient search of menu items across all categories. This streamlines the ordering process for the order taker, reducing time and increasing efficiency.

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Revenue Management

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• A flat amount option has been added to the rate plan under revenue management to simplify pricing for those who prefer to define prices based on a fixed amount.

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Guest folio

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• A feature to delete guest details has been included in the room folio, allowing hotels to easily correct errors and ensure accuracy in guest information. This helps to avoid incidents such as mistakenly entering the wrong guest data.

• The guest information tab in the folio now allows for editing and updating of primary customers, helping hotels identify primary guests and manage payments and coordination during their stay.

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Miscellaneous

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• The number of Pax data has been added to the In-house dashboard download report, allowing the front desk team or manager to easily track the number of adults and children staying at the property.
• The KOT bill now displays the KOT number for easier tracking of all orders placed in an outlet. The addition of the KOT number streamlines the process of monitoring and managing orders, ensuring improved efficiency and accountability.
• In the event of a card decline by the payment gateway, Stayflexi will display the error message from the payment gateway, offering a clear explanation of the reason for the card’s rejection. This allows the hotel to take appropriate action, such as requesting an alternative card or payment method from the customer.
• The names of the promo code and secret coupon code have been updated, with the secret code now referred to as the coupon code and the promo code as the offer.
• The property report now includes the BAR pricing report, providing valuable insights to the revenue manager by displaying rates for default occupancy over a selected date range.
• When a direct billing segment is selected during booking, the booking confirmation email will be sent to the direct billing company, ensuring they are aware of guest details without compromising the special pricing agreement between the hotel and company.
• The Folio now includes customer details when a bill is raised for direct billing to a travel agent or company, making it easier for guests to present bills and for travel agents to track bookings
• The guest information tab in the folio now allows for editing and updating of primary customers, helping hotels identify primary guests and manage payments and coordination during their stay.
• The ‘Settle Dues’ tab has added access control to give hotel owners and managers control over the payment flow. This will allow the hotel admin to regulate who has access to make payments, improving security and ensuring smooth operations.”
• The option to edit guest details is made available to streamline the process for the front office person, allowing them to easily update guest information during booking creation.
• A pop-up notification is added to the front office person’s check-in process when a room is dirty, alerting them to take necessary actions to ensure customer satisfaction.
• The scheduled report now includes a PDF attachment, allowing the user to easily download or print the report and share it with the relevant person for prompt action.

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Reservation calendar & Dashboard

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• Sort option is added to quickly sort the dashboard items by name, booking id and various other parameters.

• On the reservation calendar, the room type will now be displayed alongside the room number for added clarity.

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Master report

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• In Master Report two new details are added mode of payment and the last 4 digits of the card so that it is convenient for hoteliers to track payments.

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Currency conversion in Booking Engine

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• We're pleased to announce the addition of a currency converter to our Stayflexi booking engine! This new feature allows customers to easily convert the cost of their hotel room into over 50 different currencies, making it even more convenient for them to make their payment. We hope this will be a useful tool for our valued customers as they book their stays with us

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Promo code tracking

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• Promo codes applied to bookings can now be tracked in the master report.

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Inventory and price logs

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• We've added inventory, pricing, and restriction logs to our rates and inventory calendar to provide real-time updates to hoteliers on the status of their operations in the Stayflexi system and whether they have been reflected on the relevant OTA's. This will help hoteliers stay informed and ensure that their data is accurate and up-to-date.

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Housekeeping

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• We have made it more convenient for the housekeeping user by merging all the housekeeping module pages into a single view. This allows the user to see all relevant information and operations on one page, rather than having to navigate between multiple pages. Please note that all the pages are still accessible, but they have been combined into one page for ease of use.

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Group bookings

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• We've added group booking master data to the room folio for group bookings, allowing front office staff to view and track room-wise invoice details in one place. This will make it easier for them to process add-ons, payments or track payment status for group bookings at the room level.

• In group bookings, it is now possible to add individual names for each room rather than showing one name for all rooms. Additionally, you can now add the details of all guests - primary and accompanying - for each room.

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Guest folio

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• In order to make the guest folio more efficient and user-friendly, we have combined all folio actions into one place and added booking and customer notes on the main folio page. This allows users to access all the necessary information and actions in a more streamlined and convenient manner.
• The room folio now includes a booking fee break-up, providing hoteliers with a clear understanding of which services the customer has paid for. This information can also be included on the folio print out for the customer's reference

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Miscellaneous

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• Access Control option is available for settling dues and viewing and managing payments. This will give more control to the hotel admin to give access to the required person. Tab names under access control (CashPayment, OfflineCardPayment, OfflineChequePayment, OtherPaymentModes, CashDeposit, ViewManagePayments, PaymentLink, AddCard, ChargeCard, PerformEMV, PaymentGatewayRefund, CounterPaymentsRefund, DirectBillingAdjustment, CashDepositCharge)
• Guests information is simplified in the master report by segregating the Adult & Child Columns
• The booking reference id is added to the room folio to track the booking reference. In the master report booking reference column is added.

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1. Refer and earn option has been introduced. This will be useful for existing and new customers where both will be rewarded for referring Stayflexi.

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­­­­­2. Past date check-in & check-out option are added under access control. User will be able to make changes in past check-in and check out dates, only after enabling this option.

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3. Daily Expense manager is added to Stayflexi system. With the help of this option you can control costs, and see where and how much money you’re spending. These daily figures can become your marker and help you check whether you’re over or under your monthly budget and become more financially aware.

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­­­­­4. Discount option is added in PMS. Now you can give a discount to your loyal customer when they make any booking via Stayflexi PMS.

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5. In group booking add-ons can now be added to room level and payment settlement can also be done at the room level.

­­­­­­6. Under access control Housekeeping staff and supervisor options are added. This will help in restricting access based on the rooms assigned.

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­7. Group Booking master data is added in folio under 3 dots- This data will give a summary of the bill room-wise.

8. Showing bookings afternoon to afternoon and the redline now shows accurate pointer of the day. This model helps hotels to easily accomodate early check-ins and late check-outs.

1. WhatsApp integration has been done. Now hotels can add Whatsapp numbers, and accordingly notification will be sent for the Magic link and confirmed booking (Charges Applicable).

2. In case of a group booking, under folio 3 dots (Folio Actions) group booking master data is added which will have room-wise add-on and room price break-up details.

3. In group booking, Check-Out is available now on a room-level basis if payment is clear.

4. In group booking, individual guests can now add names to a room.

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­­­­­5. In group booking, a room-level folio is available where the hotel can see the bill for a particular room in a group booking.

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­­­6. In the Housekeeping, a remark column is added under the housekeeping charter so that staff and supervisors can add remarks against a particular room. It will help the housekeeping staff in passing the information for a particular room.

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­­­­­7. In group booking new rooms can now be added from the available rooms. It has the option to assign a particular room based on the room number.

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8. Price restriction feature is added under access control- This feature will give full control of pricing to admin where they can restrict staff from changing the price anywhere in the Stayflexi system.

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­­­­­­9. In the Customised report, a delete option is added which will give the option to delete any customised report created by a user.

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10. In PMS under room folio calculator option is added under settle dues in cash payment so that front desk staff can calculate the amount easily.

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­­­­­11. In the dashboard under new booking, booking is sorted now based on recent bookings which are coming to the system automatically.

­­­­12. The number of nights will be displayed while modifying check-in, Check-out & edit reservation.

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­­­­­­13. In Shop, delivery flow is added which will help the shop owner in taking all delivery orders and tracing them with the help of reports.

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14. In housekeeping, a supervisor can assign rooms to a particular staff. In-housekeeping room assignment is available now for future dates also.

15. A new payment gateway I.e Easebuzz is available now. Stayflexi is integrated with the easebuzz payment gateway.

16. In the reservation grid name change is done I.e Cancel to Void, release to confirm.

17. In the booking confirmation email, year is added so that guests and hotel have an idea booking is made for which particular year.

18. E-receipt integration is available now with Stayflexi.

19. Protect group (Refundable booking) is available now on the Stayflexi booking engine.

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1. In the room folio, a currency converter option is added along with a manual price override option is given where a hotel can also enter the amount manually and convert the currency. Also, a print option is given to print the room folio in desired currency.

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­­­­­2. Group admin access control feature is added - This functionality will help hotel admin to give access to multiple hotels in 1 go.

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­­­­3. Under account and billing- The pay now option is enabled which will help hoteliers in making payment upfront by seeing the status of their account.

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­­­­­4. In group booking now new rooms can be added from the available rooms and it has the option to assign a particular room based on the room number.

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5. In the room folio segment and sub segment option is added.

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­­­­­­6. If guest’s signature is taken then it will give confirmation on the room folio.

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7. Edit price will be applicable only when the edit price check box is selected while making a booking from quick and group booking.

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­­­­­8. The swipe card option for US properties is added under collect payment in the quick book.

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­­­­9. If any room is upgraded from the magic link then room Upgrade details are added in Folio Logs.

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­­­­­­10. The authorised hold will be reflected in the folio, advance folio & as well in folio print

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­11. OTA logo will reflect now on unassigned and hold bookings also.

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12. Segmentation report based on booking segment and subsegment is added in the master report.

13. Multiple copies of the KOT print option are available now.
The Promo code remove option is added in quick, group booking and room folio.

14. If guest’s signature is taken then it will give confirmation on the room folio.
The authorised hold will be reflected in the folio, advance folio & as well in folio print.

15. Check- IN tab is added while creating a booking for the same day in group booking.

16. OTA logo will reflect now on unassigned and hold bookings also.

17. In Shops - Under KOT bill view hotel name and address is centre aligned for a better user interface.

18. In shops, order date is added when the reprint option is used from the view order.

19. In Folio, a guest signature option is added.

20. Edit price will be applicable only when the edit price check box is selected while making a booking from quick and group booking.

21. The swipe card option for US properties is added under collect payment in the quick book.

22. Add new service is added under hotel add-ons in the room folio.

23. If any room is upgraded from the magic link then room Upgrade details are added in Folio Logs.

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1. The entire report section is revamped and the respective report is added under the main report.

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­­­­­2. The Promo code applied while creating the booking is now visible in the folio.

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­­­­3. Cut-off date functionality (Min Advanced booking offset) is added under bulk operation, it will work based on the day.

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4. Child age configuration is available for the booking engine.­­­­­

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5. The booking segment and the sub-segment option are added to the group booking

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­­­­­­6. In group booking, an existing room booking can be cancelled from the folio.

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­­7. An upfront payment collection option is given at the time of booking creation from PMS, Hotel can collect payment while creating the booking.

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­­­­­­8. The Check-in button is enabled at the time of booking creation, If the booking is for the same day this option will come and the hotel can give check-in to the customer while creating the booking.

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9. Other outlet type option is added to the shop, Apart from the restaurant any outlet can be created and accordingly orders can be placed.

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­­­­­­10. Hotelbeds OTA integration is completed.

11. The Hotel add on option is added in the folio which was available earlier in quick booking.

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1. Magic link Enhancement- Now giving more control to hotels so that they can decide on timing when to allow early check-in or allow late check-out.

2. A blocked room type option is added under the housekeeping grid.

3. The support help icon is available and added on top next to the bell notification, This will help all the system users quickly get an idea of the product updates, and videos or reach to support team for any system-related concern on a real-time basis with the help of chat and call option along with the email.

4.. Under Revenue Management in promotion section, multiple rate plans can now be selected for running the same promotions.

5. Balance due logo is added in the reservation grid.

6. A sidebar is added in the group dashboard which will give multiple options i.e hotel dashboard, Account & billing.

­7. A currency converter is added to the folio which will help in taking payment from guests if the guest is paying to the hotel in a different currency.

8. Tax Percentage is added in folio and advance folio.

9. In the POS order-wise sales summary report, now reason will be reflected in the report if added by hotels.

10. The Group Booking page design is revamped, and segment, and subsegment options are added.

11. Sub-user cannot log in outside of their shift time.

12. In rates and inventory under bulk operations MaxAdvancedBookingOffset is added for the booking engine and Bookflexi. This will give the ability to sell last-minute day-use and night-use rooms

1. Option to update or edit the meal plan for an existing booking is given on the folio in case the guest wants to update his booking preference.

Search boxes are added to all POS reports so that users can easily find out particular items with the help of this search functionality.

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2. Shift Report is added under report, This report will empower front office operation by keeping a close track of money flow from one shift to another shift along with all the activities performed by a person during his shift

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3. ­­­­­­Invoice numbers added in POS report order-wise sales summary, This invoice number will give a single view of all the restaurant invoices and it will be helpful at the time of getting all restaurant tax details.

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4. Notification or Bell Icon is added in PMS in the new UI, This will update the hoteliers on a real-time basis if any new booking land on the PMS from online channels, booking engine or walk-in along with check-in & check-out.

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5.­­­­­­Occupancy % is added to the rates and inventory calendar. This is an important KPI for hotel revenue management and will give hotel owners or managers important information about their property performance on a particular day.

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6. Promo code & secret coupon code is added in PMS while creating a booking, This code will encourage customers for booking again and get an extra discount.

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7. ­­­­­­Report Scheduler for audit report is added currently but other important reports option will also be added. This scheduler option will automatically send a report to a person-defined email id every day.

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8. Account and Billing option is added to the dashboard, this will give ledger details about individual and group property.

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9. ­­­­­­Under bulk operation, while setting price booking engine is added as a source which will help all the hoteliers to control the price on the website. Now you can set a different price for walk-in and website

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10. Guest signature & Hotel Signature is added to the shop bill.

11. Customer tax number in the shop can now be added if a customer is requesting for his tax number to be added to the shop bill.

12. Access Control Feature Specific to POS. This control functionality will empower restaurant owners or managers in having more control over the software by defining which staff will have access to which particular functionality.

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• The booking engine add-on option is implemented and it will be useful for all the hoteliers who want to promote or upsell any add-on services available in the hotel.
• Booking engine availability calendar- It will help the customers to see all room categories prices and room availability in one go and they can decide accordingly.
• Total occupancy logic implemented on the booking engine- hoteliers can define the maximum adult and maximum child in a room and any combination can be sold on the booking engine.
• OTA logo will be visible in the rates & inventory calendar if the mapping is done for particular room categories and meal plans.
• Promo & secret coupon code added in quick booking on reservation calendar & group booking.
• In shops, the staff name is added to the KOT print so that it will be easier to identify which staff has ordered the food for which table number.
• In shops, the bill number is added to the shop Invoice so that all bills can be tracked and identified along with order status i.e success, cancelled and complimentary.
• In POS, order wise sales summary report is added and it will give a summary of all the orders.

• Booking Engine widget & URL is available in the new UI.
• User log is implemented in Revenue Management & Property configuration.
• UPI and other payment modes are added to the room folio.
• Amenities icon paid (red dot) or included (green dot) is added to the booking engine.
• POS bill now can be settled from room folio directly.
• New backend for global search box so that search filter will work more efficiently.
• In the POS item-wise category search report, search box functionality is added to search the data across that report.
• Terms and conditions are now going on customer email for any new bookings.

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­­­­The check-out tab is added to the dashboard under in-house and departure tiles to easily give the checkout to the customers if payment is done, If not then they will be redirected to the folio.

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­­­­In Housekeeping section, the Bulk Mark Clean option is added under the housekeeping Charter.

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­­Logo is available in the dashboard and reservation calendar to easily identify the booking source.

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• Rate Shopper V1 added.
• Integration with TripAdvisor metasearch.
• Integration with Cleartrip.
• Customized report added to all the major reports.

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­Icons added in reservation grid for booking & customer notes(message icon) as well as for self-check-in approved (Tickmark inside a round circle) & Pending (Empty round circle

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• User Logs improvement. Log messages are easily readable.
• More options are added under amenities list under room as well as properties.
• In group booking direct billing, source is added.

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If any restriction is implemented in rates and inventory calendar then it will be highlighted in red colour.

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• The hotel description is now visible on the booking engine.
• Partial and full Payment filters are added under access control so that if payment is not updated in the system front office person can't do check-in or checkout.
• The camera upload option is added under Group booking also.
• Terms and conditions can be shown on the folio and reservation card depending on the configuration done.
• Performance improvements in reservation grid. Any booking information can now be accessed in less than a second.
• Performance improvements in Folio.

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• Changes in master report has been done. Room nights are now selected by default. Earlier it had to be done manually.
• Room revenue and number of pax columns are also set by default.
• Magic Link feature is launched, now hotels can take advantage of self check-ins, early check-ins, room upgrades and beyond. Contact our support to get a demo.
• Logo is now added in the direct billing folio.
• Hotel terms & condition is now displayed on the booking engine front end.
• Tax slab is updated as per new GST rule for Indian properties.
• All restaurant day wise sales summary is now available in POS reports.
• Hotel signature is now replaced with print name in the booking summary.
• Customised report is now available. It will freeze the customisation made by customer so that when he login into the system next time his settings will be saved.

• Standard Plan can now be renamed.
• Booking Engine page customisation as per hotel website look.
• Folio Configuration is available now.
• User Log is available to capture all user activity.
• Terms and conditions are now editable as per user requirements.
• The brand logo and property address are now visible in the reservation list.
• The arrival and departure reports are now generated through the reservation list.
• Today is replaced with the actual date in the flash manager.
• Travel agents can now create profiles via Stayflexi OTA.
• The hotel logo is now visible in print folio and print reservation card

• New POS is launched for live properties which is still under beta testing. Your feedback will be appreciated.
• Full card details received from the OTA end is now showing at at folio level.
• Enquiry booking feature is now available for group bookings as well.
• Special request option is added in group and individual booking.
• Do not rent and customer search functionality is added for group bookings and individual folio.

• In group properties, the hotel property name is now reflected on top so that the user will have an idea about the property they are updating the inventory, pricing or any other operation.
• Interface with Tally accounting software is available now.
• Top search box now has a filter which can filter data based on name, email id and contact number.
• Tax number is now visible in the print folio.
• In the master report, the total room night calculation is available now.
• Send Magic Link button is now added in the reservation grid modal too.
• In Group booking Do Not Rent & customer search functionality is added

• In Direct billing, the unsettled-only filter is provided for easy filtration of outstanding bills
• Confirmation pop-up added with all room numbers visible in housekeeping charter for bulk cleaning rooms.
  

• In the booking engine front end, guests can see the monthly minimum price in 1 go along with hotel terms and conditions.
• In the inventory calendar rates & inventory, options are frozen and the rates and inventory will be selected by default.
• In the rates and inventory calendar, the confirmation tab is added once you perform bulk sync.
• Improvement in the self-onboarding link.
• Do Not Rent functionality is now available in the new UI.
• The Magic link option is available in the dashboard and folio.

• The move room option is now added to the reservation grid modal.
• CVV is no more mandatory while adding cards.
• The self Onboarding process has been improved.
• New Payment Gateway is available for the Malaysian market - Xytronpay.
• In Dashboard a new filter is available for sorting active & inactive properties.
• Reservation calendar-customer & booking information along with other details like Modify check-in/Check-out, Hold and other options are now available on folio. You can click on Folio number starting with SFbooking to view the same.
• Rate shopper version 1 will be available by tomorrow, 7th June 2022.
• Customer suggestions will automatically pop up while creating a new booking. The update will be available by tomorrow, 7th June 2022.
• The OTA  link is now available at folio which will redirect to a particular OTA booking If already logged in a different tab for that OTA.

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• If payment is outstanding, and the hotel staff is trying to checkout by mistake from the reservation grid, then it will automatically redirect to the folio page. You can settle the guest outstanding bill from that section.
• In Reservation grid, the new booking color codes are as follows. Confirmed booking - Yellow, Check-In- Olive Green, Blocked Rooms- Grey, Check Out- Navy Blue, Inquiry- Dark grey.
• Once the card is swiped in the card swiping machine, then the system will automatically fetch and store the customer card details in the Stayflexi system. Your customers don't need to manually enter the card details every time to make a payment.
• Marking checkout before check-in time will give up a pop-up and the system will not allow it.
• In the global search box, existing data will be replaced with the latest search.
• Multiple room types can now be added while self onboarding the property from the self onboarding link.
• Folio rates are now editable at the alteration of the adult & child occupancy.
• The minimum price feature is available, and if any user is trying to update the price below that amount, then the system will not allow it.
• Minimum price setting configured for different room types.
• Modern UI has been launched using new stack APIs.

• The price and headcount of adults/children will now be editable inside the folio.
• Booking numbers can now be searched with last 5 digits.

• Email and phone numbers are not mandatory anymore while creating a booking.
• You can now print blank reservation cards and collect guest details directly from them.
• Send payment link option is now available for all bookings.
• Our new split room helps in splitting booking from one room category to another room category. It is very helpful for long-staying guests.
• Split bookings and settle the payment option is now possible for individual room level in case of a group booking.
• You can now add adults & children at folio level in case of last-minute booking modification from the guest end.
• Advance folio feature -  You can now edit the total and subtotal amount, and even bulk edit price.

• Multiple guest IDs can now be added to single room booking.
• Our new swap rooms feature can swap the bookings from one room to another room, even if all the rooms are occupied.
• The scan guest ID feature will automatically update guest details to the Stayflexi system (Country Specific).
• The new Group Booking feature can now reserve multiple rooms for the same booking period easily.
• Smart Housekeeping option to seamlessly manage the day-to-day room operations.
• Direct Billing system to manage all your agents and corporate booking.
• Booking inquiry feature to convert your inquiries into confirmed bookings.
• Booking and customer notes to manage special requests from guests in regards to their room, stay, meals, etc.
• The advanced edit feature allows you to modify the number of adults and children even after booking. Even if there's any last-minute change in booking from the guest end, you can do that from this smart edit feature.
• Split long reservations to different rooms and keep a track of detailed billing.
• Split group bookings into individual bookings with individual folios.

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