What you can do during server outage

Dear Valued Customers,

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At Stayflexi, we are committed to providing a seamless experience with a 99.9% server uptime. However, due to the high demands of the peak season, some customers might encounter momentary server outages. We understand how crucial uninterrupted service is, and our technical team is working tirelessly to ensure the system remains healthy.

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If you notice a server outage, please follow these steps to minimize impact and maintain operational flow:

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1. Stay Calm and Assured
   • Your data is safe, and all online channel bookings remain unaffected.
2. Duration of Outage
   • Any outages should last no longer than 10 minutes.
3. Booking Confirmation
   • During this time, check your email for booking confirmations to stay updated on new reservations.
4. Walk-In Reservations
   • Manually record walk-in bookings and enter them into the system once it is online.
5. Prevent Overbooking
   • Keep a small inventory of rooms offline for walk-ins. This helps avoid overbookings from online channels.
6. Contact Support
   • If the outage persists for more than 10 minutes, please contact us immediately at support@stayflexi.com, and our team will assist you on priority.

We sincerely apologize for any inconvenience this may cause. Your trust in us is our top priority, and we are implementing long-term solutions to prevent future disruptions.
Thank you for your understanding and support.

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Warm regards,
The Stayflexi Team

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