The iPad Experience – Spotlight on Review Intelligence

Guest reviews are more than just ratings — they’re your frontline insights into what’s working at your property, and where there’s room to improve. But managing reviews across multiple channels has always been a time-consuming task.

That’s why the latest feature in our iPad Experience series is designed to take the pressure off your team and put powerful insights in your hands: Review Intelligence, powered by Flexi AI.

Now available natively on iPad, this feature transforms the way hoteliers manage feedback, monitor brand reputation, and connect with guests post-stay.

All Your Guest Feedback in One Place

Stayflexi’s Review Intelligence consolidates reviews from key OTAs like Booking.com and Expedia into a single, organized dashboard. No need to jump between platforms or lose track of feedback.

Your team can now:

• See review summaries at a glance
• Monitor scores across categories like cleanliness, staff, location, and value
• Drill down into individual guest reviews with full transparency

It’s a complete, real-time view of your property’s online reputation — all from your iPad.

Let Flexi AI Do the Heavy Lifting

The real game-changer is built-in intelligence. Flexi AI reads through all your reviews and instantly generates:

• Summarized Positive Feedback — recurring themes that guests love
• Summarized Negative Feedback — areas needing attention
• Sentiment Breakdown by Category — cleanliness, value, comfort, and more

This isn’t just basic keyword scanning — it’s context-aware analysis that helps you spot trends over time. What used to take hours of manual reading and categorizing is now surfaced automatically in seconds.

Respond Faster and Smarter

Crafting thoughtful responses is important, but it takes time — especially for properties with high booking volumes. Flexi AI simplifies this too, helping your staff:

• Generate consistent, polite responses across platforms
• Save time while still delivering personalized communication
• Increase review response rates (which boosts OTA visibility)

No templates to manage. No copy-pasting. Just smart, on-brand replies — right when you need them.

iPad-First, Team-Friendly

The entire Reviews feature is optimized for the iPad, making it the perfect companion for front-desk agents, GMs, and operations teams on the move. Whether you're checking reviews over coffee or between team meetings, everything you need is a tap away.

• Access reviews without switching to OTA dashboards
• Keep your team aligned with live feedback
• Use review insights in morning briefings or team huddles

It’s review management designed for modern hospitality teams.

Turn Feedback Into Action

Beyond reputation tracking, Review Intelligence helps hoteliers make smarter operational decisions:

• Improve service in areas where guests report friction
• Double down on what guests already love
• Measure the impact of recent changes or upgrades
• Align staff with real-time feedback loops

Review data becomes more than a number — it becomes a roadmap to elevate the guest experience.

Now Available on Stayflexi for iPad

Review Intelligence is now live as part of the Stayflexi iPad Experience. Whether you manage a boutique hotel, a resort, or a multi-property portfolio, this feature helps you stay ahead of guest expectations with clarity and speed.

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