Think the COVID-19 pandemic is over for good? Think you can just waltz back from the “New Normal” to the old normal? Think again. You might land yourself AND your guests in serious danger.
The “New Normal” cannot be discarded the moment we unmask. This is because the practices that we were following under the “New Normal” directive actually have some long-lasting merits.
Think of how most hotels shifted to digital key cards and self-check-in during the pandemic, for example. Are you planning to do away with that and return to the system of a crowded lobby and check-in queues that never end? You might end up in real trouble.
What you need to understand is that guest behavior and requirements have also changed over this period of lockdown. Guests are not desirous of waiting in long lines at the front desk anymore. And neither are they keen on too much human interaction. They want autonomy over their own space and time during their travel.
This is exactly why you need to update your onboarding practices, not just for the sake of health but also to respect the customers’ wishes. To elevate the overall experience of your guests, opt for the Stayflexi Orchestra Mobile App.
What does this Stayflexi mobile app allow you to do? Keep reading!
How to avoid long queues at the front desk while allowing flexible check-in hours? The solution is simple. Stayflexi can provide you with a completely contactless self-check-in and check-out feature.
Through this feature, guests no longer have to wait at the reception at all. They can check in through their Stayflexi Orchestra Mobile app the moment they board their planes or when they get a rental from the airport.
This ensures that your hotel lobby is never crowded with guests. This is an incredible safety measure during the pandemic. Moreover, you can do without a receptionist manning your desk 24×7. The benefits don’t end here. If the guests check in early, this gives the housekeeping staff more time to clean and organize their rooms as per their requests.
The contactless payment system of Stayflexi is amazing for multiple reasons. Firstly, it allows you to create payment links that you can directly send to your guests’ mobile app. This eliminates the need for any cash/card.
Secondly, it makes sure you don’t lose money on postpaid bookings (for example, through booking.com) in case the customer cancels their reservation. Through the Flex Collect System, you can send the guests a reminder that their booking will only be confirmed after the payment is made. It also helps you accepts 50+ currencies from all across the world.
That’s not all. Stayflexi helps you set up POS shops for your on-site commercial ventures. The payments are all managed from a centralized location so it is much easier to keep track of them. Moreover, it provides you with detailed audit and analytics reports so that you can make informed decisions regarding the e-commerce businesses in the future.
Who doesn’t love room service? Did you know that some hotels made up for their pandemic losses by offering in-room private dining for their guests?
Through Stayflexi, you can digitalize your entire restaurant menu. This makes sure that the guests don’t have to interact with the hotel staff or even with other guests while dining. You can set up similar menus for other items that your property sells as well. For example, several breweries have online menus of their liquors and complementary cheeses.
The best part is, you can even accept instant payments for these meals so that guests don’t have to scrutinize the final check-out bill. Instant settlements ensure that you don’t get plagued by chargebacks.
“Social distancing” is something that is going to be with us for a significant period of time. And when you think about it, it definitely is healthier to practice social distancing in hotels where people from a variety of geographical locations are gathered together.
This is exactly why Stayflexi attempts to reduce staff interactions with guests as much as possible. Complaints no longer have to be lodged after storming up to the front desk and waiting to be heard. Guests can simply lodge their complaints through their Orchestra Mobile App. The ones in charge of solving the said complaint will receive a notification and will immediately attend to the problem. This not only increases the efficiency of the staff but also prevents complaints from getting lost in a long game of Telephone. As a hotelier, it also becomes easier for you to hold people accountable for a task.
The best example of this are the many hotels in the US that have completely done away with their staff. Only the housekeeping staff is present on the premises to clean the rooms after check-out. This not only decreases your labor cost but also increases the satisfaction of your guests who value their privacy greatly.
The lower the number of staff and guest interactions, the lower is the possibility of the spread of COVID-19.
So, what are you waiting for? Ready to ramp up your business operations after the lockdown? Give Stayflexi’s amazing features a try!
Hassle Free Migration. No Hidden Charges. An One stop solution for sales, marketing and operations of hotels and vacation rentals.
Get Started
.png)
