Introducing the Stayflexi Podcast: Real Hospitality Stories, Starting with Guest Reviews

Why Start with Reviews?

Because they matter more than most hoteliers realize - and yet, they’re easy to overlook.

In Episode 1, we share the story of a hotelier who noticed a dip in revenue with no clear reason. It wasn’t the season, operations, or pricing. The missing link? Guest reviews.

They weren’t bad - they just weren’t there. No new reviews. No personal mentions. Just silence.

That silence was quietly affecting her revenue.

What You'll Learn in This Episode

In this episode, we unpack:

• Why reviews often decline gradually, not overnight
• The small human touches that lead to better reviews
• How to naturally encourage guests to leave feedback
• What to do when something goes wrong during a stay
• Why replying to reviews builds trust, even when they’re negative
• How AI and automation can support review management

We also talk about how Stayflexi makes this easier ; from automating personalized guest messages to organizing reviews and giving you actionable insights without increasing your team’s workload.

Watch Episode 1 of the Stayflexi Podcast

You can now watch the full episode here:

Hosted by Shobita and Hanvita, this series brings you real hospitality conversations — stories from the ground, ideas that work, and tools that can help.

Stayflexi: Designed for Modern Hospitality

At Stayflexi, we’re building a smarter way to run hotels and vacation rentals — one that blends powerful automation with real-world hospitality needs.

If you’re ready to reduce manual work and improve your guest experience, we’d love to help.

‍