Onboarding Specialist

About Stayflexi:

Stayflexi is modern operating system for hotels and vacation rentals, backed by Y Combinator, based out of Silicon Valley.

Job Duties:

  • Oversee the entire onboarding process of a property, from submission of signed contract through going live via Stayflexi and all the required OTA channels.
  • Make sure to setup accurate and appealing content for the property in the booking engine and appropriate channels(if applicable)
  • Maintain accurate, up-to-date notes for each step within the onboarding process.
  • Be knowledgeable of and able to speak to Stayflexi offerings with customers.
  • Work with Customer on self onboarding

Technical Skills

  • Communication- specifically strong written communication skills and ability to collaborate with multiple departments and stakeholders.
  • Organization – manage multiple complex tasks and projects with tight deadlines.
  • Ability to properly assess problems and provide solutions.
  • Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business.
  • A bit of a maintenance and inspector’s mind – you will need to be able to troubleshoot issues that come up during and after onboarding. Fix the issues and make recommendations to your team.
  • Attention to detail.

Stayflexi Core Competencies

  • Customer Focus: Communicates effectively, builds effective teams.
  • Responsiveness: Go up and beyond to meet the strict ETAs
  • Functional Excellence: Develops talent, values differences
  • Managing Change: Drives vision and purpose, drives engagement.
  • Drive for Results: Instills trust, demonstrates self-awareness.

Why you should join Stayflexi

Stayflexi is fundamentally breaking the noon to noon booking model fabric, making every asset of the hotel (rooms, amenities) to be sold on flexible basis. 80% of hotel guests seek for early checkins and late checkouts, 40% of the hotel rooms and amenities are unsold. We are basically enabling true hospitality through technology – Guests should be able to checkin and checkout anytime, and to be able to access hotel amenities with ease.

We are currently offering end to end management and sales platform to hotels, through which hotels can offer direct flexible sales to guests. We are live across 600 hotels in 6 different countries and growing rapidly.

Stayflexi’s founding team is alumni of top universities like Carnegie Mellon, Cornell with strong advisory board from hospitality industry. Current team is full of travel enthusiasts and people who invented and worked on cutting edge technologies. Working for Stayflexi is highly engaging and the work culture is perfect amalgam of tech and travel. If you find yourself already part of the team and meet below criteria, we would love to hear from you.

Join us to make a difference in hospitality

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